Job Vacancies at Cozy Tiling

Customer Service Specialist

Employment Type: Full-Time

Salary: $26 - $29 per hour

Key Responsibilities:

  • Skillfully handle customers' email and phone enquiries, providing timely and accurate information and assistance. Gather and maintain customer information for future reference and relationship-building purposes.

  • Maintain ongoing contact with customers to provide updates, gather feedback, and ensure their satisfaction with our tiling services. Uphold and strengthen relationships with our valued customers, ensuring their needs are met and their feedback is highly regarded.

  • Manage post-sales services, including warranty inquiries, maintenance requests, and follow-ups, to ensure our customers' needs are met long after the initial project completion.

  • Professionally address and respond to customer feedback to continuously improve our services and enhance the customer experience with Cozy Tiling.

  • Report to senior manager and assist in creating sales and marketing strategies to promote Cozy Tiling’s services based on customer feedback received.

Skills and Experiences:

  • One year+ experience in a sales/marketing role with experience in tele/email sales preferred.

  • Excellent communication and interpersonal skills, with a customer-centric approach.

  • A commitment to delivering exceptional customer service within the tiling and waterproofing sector.

  • Ability to work independently with time-management and problem-solving skills when under pressure.

  • Familiarity with industry trends and best practices in customer service.

  • Experience with SEO and social media advertising.

Qualifications / Other Eligibility:

  • Bachelor's degree in business administration, management, or marketing.

  • Full NZ driver’s license.

How to Apply:

Applications close: 23 October 2023. All applications must be made online

Please submit your resume highlighting your qualifications and relevant experience to hello@cozytiling.co.nz.

We will be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date.

Cozy Tiling is an equal opportunity employer. We welcome applicants from diverse backgrounds to join our team.

Tiler/Apprentice

We are seeking enthusiastic and career orientated tilers/apprentice with a love for the tiles to join our team!

Here at Cozy Tiling, we know it's our people that make our company different. By providing great tiling and professional service, our company is proud to be a great place for clients who are looking for high quality tiling services. With an increasing demand for our tiling services, Cozy Tiling is an establishment you can build and accelerate your career.


As a tiler/apprentice at Cozy Tiling, you will have:

  • At least 3 year experience in tiling (Not required for apprentice)

  • Good communication skills

  • Ability to work unsupervised

  • Friendly and approachable

  • Attention to detail

  • ‘Can Do Attitude’ & a team player

  • Willing to learn new skills.

  • Tidy appearance

  • Full and clean drivers license

What can Cozy Tiling offer you:

  • Great pay

  • Staff drinks

  • Discounted tiling service voucher for friends and family

  • Discounted tiles

  • Get fit while having fun and join our Cozy Tiling Football (seasonal)

  • Take part in our regular staff social events & other team-building activities.

Next steps

If you are interested and this sounds like the perfect job for you, then email your CV through to hello@cozytiling.co.nz

 

* Please Note: The COVID-19 Public Health Response (Vaccinations) Order 2022 applies. Mandatory vaccinations for workers.